Refund policy

Return and Refund Policy

Last updated: July 28, 2026

At dxjuoyyo.shop, we are dedicated to providing customers with a dependable shopping experience. If your purchase does not meet your expectations, we provide a simple and transparent return and refund process.

Return Eligibility

Customers may request a return within 30 days from the date the order is delivered.

To be eligible for a return:

The item must be unused and kept in its original condition.
The product must include original packaging and all included accessories.
Customers must provide valid order details.

Items that have been used, damaged through improper handling, modified, or returned incomplete may not qualify for a return.

Return Request Process

To submit a return request, please contact our customer support team:

Email: info@dxjuoyyo.shop

Please include your order number, product information, and the reason for your return request. Our team will review your request and provide further instructions.

Return shipping costs are the responsibility of the customer unless the item received is damaged, defective, or incorrect.

Refund Processing

After the returned product is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method within 5-10 business days. The final processing time depends on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect product, please contact us within 7 days after delivery.

We will review the situation and provide an appropriate resolution.

Order Cancellation

Cancellation requests must be submitted within 24 hours after placing an order. Once an order has entered processing or shipment preparation, cancellation may not be available.